iBB Security Notice

Security alert

Criminals are actively targeting Internet Banking websites to try and steal funds from bank accounts. To do this they create malicious software (malware) which is designed to activate when you are using your Internet Banking website.

The criminals aim to covertly install the malware on your computer. Often this will be by way of an email with a link or attachment which when clicked or opened downloads the malware. Be suspicious about any unsolicited emails, especially those with links to websites you do not know or trust.

First Trust Bank has designed iBB with security in mind however we remind you that:

• iBB will NEVER ask you to delay or pause your activity. A message or pop-up window which asks you to do this may be evidence of fraudulent activity
• Beware of pop-up messages requiring confirmation of security information or checking your security settings or you notice anything suspicious when logging on to iBB.
• First Trust Bank will NEVER email or telephone you to ask any private iBB User security credentials (User ID, Passphrase or codes from your Digipass) or account details as part of a system upgrade.

Keep your system safe and secure:

• You should install good anti-virus software and most importantly keep it up to date.
• Keep PC systems and servers up to date with the latest security patches. Have your computer systems regularly reviewed by an external security auditor or advisor.

If you do give away any security details or want to report any suspicious behaviour, please contact the iBB Operations Team on the telephone number below and we can temporarily suspend your access to iBB.

• Telephone: 0870 243 0331
• Monday - Friday: 8.30 - 17.30
• Email: ibbuk.customer.support@aib.ie

For further information on staying safe online, check the iBB section of the AIB Security Centre

 

 

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