Contact Us


Important notice: We recommend that you avoid sending your account information via email
Fraud: If you receive an email that appears to be from First Trust Bank, but which you believe to be fraudulent, please forward the email to alert@aib.ie


Our branches
Head Office Please address your letter to the relevant department, for example: Customer Care	First Trust Bank First Trust Centre 92 Ann Street Belfast BT1 3HH


All personal or business account enquiries (except credit cards)			0845 6005 925 Mon - Fri 9am-5pm*
Credit card enquires			028 9024 1822 24 hours
Report lost or stolen credit or debit cards From Northern Ireland From overseas			028 9033 0099 +4428 9033 0099 24 hours
Make an appointment with a financial consultant Review all your finances, or specific needs, with a financial consultant			0800 1697 192 Mon - Fri 9am-5pm
Bank online or by phone Register for personal Online Banking by phone or Use Phoneline Banking iBusiness Banking customer support ibbuk.customer.support@aib.ie			028 9034 6034 Mon - Fri 9am-5pm* 0845 793 0000 24 hours 0870 2430 331 Mon - Fri 8.30am - 5.30pm*
Customer comments or complaints			0845 6005 925 Mon - Fri 9am-5pm*
Head Office			028 9032 5599 Mon - Fri 9am-5pm*
Private Banking			028 9047 9786 Mon - Fri 9am-5pm*
Customer Treasury Services UK, Belfast			028 9032 6118 Mon - Fri 8am-5pm*
Merchant Services Merchant Support Centre			0845 301 5407 Mon - Fri 9am-5.30pm* 0871 200 1437
Textphone For customers who are hearing impaired			028 9031 4973 Mon - Fri 9am-5pm*
Media queries Contact Morrow Communications Kieran Donnelly Lauren McCoy			028 9039 3837 Mon - Fri 077 6970 2275 075 5125 2221
*except bank holidays

First Trust Bank is a trademark of AIB Group (UK) p.l.c. (a wholly owned subsidiary of Allied Irish Banks, p.l.c.), incorporated in Northern Ireland. Registered Office, 4 Queen's Square, Belfast, BT1 3DJ. Registered Number, NI 18800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. First Trust Bank is covered by the Financial Services Compensation Scheme, established under the Financial Services and Markets Act 2000.

First Trust Bank subscribes to the Lending Code and is covered by the Financial Ombudsman Service. Details of the Lending Code are available on request from any First Trust Bank branch or from the Lending Standards Board.

IMPORTANT: Before entering this site please take time to read our Site Legal Notice and Privacy Statement. By proceeding further you are deemed to have read and accepted our Site Legal Notice and Privacy Statement.

The information regarding the products and services contained on the following pages is intended only for the residents of Northern Ireland. If you are not a resident of Northern Ireland it may be unlawful for you to receive this information.