We know that some of our customers are experiencing financial difficulties. You may be worried about your ability to keep up with payments on borrowings or other debts, while living on a reduced income.
If that is the case, the best thing you can do is talk to us now, and make a plan. We are ready to work with you on a solution that will help you manage your finances through difficult times. It is very important not to ignore the early signs of financial difficulty or pretend it's not happening, so the sooner you contact your AIB branch the easier it will be for us to help.
What we can do to help:
There are various ways we can work with you to try find a solution to your financial difficulty and help you manage your debts with AIB. If you have loans with other banks or financial institutions you will need to speak to them directly. Every person's case is different but to give you an idea of potential solutions, here are a number of options we can explore:
However, flexible repayment options may appear cheaper in the short-term but could be more expensive over the life of the loan and are subject to approval. Do remember that the sooner you speak to us about your financial difficulty, the easier it will be for us to work with you on a satisfactory resolution.
|Warning: This new loan may take longer to pay off than your previous loans. This means you may pay more than if you paid over a shorter term.|
By contacting us early, you can benefit by:
Remember the sooner you talk to us the easier it is for us to work with you to help you through this difficult time.
|For help, call us on:
-1890 252008 in relation to your Mortgage
-01 6685500 about your Credit Card
-01 7715695 regarding your Finance & Leasing Loan
If you wish to discuss your personal loan or overdraft, contact your local Branch or Relationship Manager. Please view the link to our Branch Locator for contact details.
If you find yourself in financial difficulty, you may find it useful to get independent money advice from agencies such as:
Below is a guideline to our fees and charges which you may be charged if your account falls into arrears. By contacting us early you may be able to avoid some of these fees and charges.
|Credit Card||Overlimit Fee - This charge applies the first time your balance exceeds your credit limit in each statement period
Late Payment Fee - This charge applies should payment not be credited to your account by the payment due date as specified on your statement
Returned Payment Fee - This charge applies should any payment either by cheque or direct debit be returned unpaid
|Unpaid Item Charges||This charge applies when cheques, direct debits or standing orders are presented for payment on your account and are returned unpaid||EUR10 per item|
|Referral Item Charges||These charges apply when cheques, withdrawals, direct debits and standing orders are presented for payment on your account and, when paid, place the account in an unauthorised overdraft position||EUR5.15 per item, up to a maximum of five items per day|
|Surcharge Interest||This is an interest that is charged on unauthorised borrowings. It is charged if your account is overdrawn without our agreeing to give you an overdraft facility or if you exceed an authorised limit.||Loans and Overdrafts: 12% (variable) per annum
Mortgages: 6%(variable) per annum
Finance & Leasing loans: up to 15% per annum
For more practical ways to help you manage your borrowings, download the AIB Managing Your Personal Borrowings brochure here.